About
Hi, I’m Tristan.
Hi, I'm Tristan, a UX Researcher and UI Designer based in South Florida. For the past 8 years, I've been helping teams get to know the people they build for, and turning those insights into experiences that just make sense.
Researcher by trade, curious by nature
My path into UX actually started in marketing. I spent my days studying audiences, building personas, and digging into engagement data to understand why people did what they did. That curiosity pulled me into UX/UI design, and then into research, where I've found my home.
At American Express, I was brought on to help shape the research process for the Membership Rewards team. I built research frameworks, ran studies from early discovery through usability testing, and later took on design work too, helping redesign an outdated internal servicing portal used by customer care teams across multiple markets.
Most recently, I worked with Cardinal Health as a UX Researcher, talking with people from 20 healthcare and pharmacy organizations to understand how they sign in to and access the tools they rely on every day. Earlier in my career, I helped agencies and startups with website strategy and redesigns, and between full-time roles I've taken on freelance web projects, always designing with mobile in mind.
I do my best work on collaborative teams, and I genuinely enjoy helping teammates try new research methods and grow.
Outside of work, I'm a big cat lover and a proud cat mom of two, Mochi and Khali, who teach me daily lessons in curiosity and patience. I'm also a tennis fanatic and try to get out on the courts at least twice a week; it keeps my problem-solving and pacing on point. And when I'm not on the court, you'll probably find me soaking up the South Florida sun at the beach.
Experience
Where I’ve been learning
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Aug 2026 – Oct 2026 · Contract
UX Researcher · Cardinal Health
- Moderated / co-moderated more than half of 20+ interview sessions, one-on-one and group, with participants from 20 organizations.
- Evaluated sign-on across 12+ enterprise systems and found the biggest friction lived in broader access and account management workflows.
- Synthesized findings into stakeholder summaries, journey maps and a final readout with problem statements and a recommended roadmap.
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Sep 2025 – Jul 2026
Freelance UX/UI Designer · Independent
- Designed and redesigned websites for independent clients across desktop and mobile, optimizing every layout for mobile first.
- Partnered directly with clients to understand their goals, audiences and content, and turned them into clear site structures and page layouts.
- Created wireframes, prototypes and high-fidelity designs, iterating on client feedback through each round of review.
- Applied UX best practices for navigation, readability and accessibility so every site was easy to use on any screen.
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Nov 2022 – Aug 2025
UX Researcher / UI Designer · American Express
- Defined and implemented a scalable UX research process, including intake standards and research frameworks.
- Ran moderated and unmoderated studies with 30+ Customer Care Professionals before and after launch.
- Led compliance research for the UK and Canadian markets and translated insights into a dozen-plus servicing journeys.
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Oct 2021 – Nov 2022
UX Designer / Project Manager · The Brand Hub Agency
- Led end-to-end redesign and migration projects for consumer-facing client websites.
- Introduced colleagues to new research methods and coached them in putting them into practice.
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Jun 2020 – May 2021
Project Manager / User Researcher · Letsfit LLC.
- Defined personas and mapped journeys to uncover habits, preferences and engagement triggers.
- Managed, coached and mentored a team of five creating consumer-facing digital content.
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Nov 2018 – Apr 2020
Account Executive / User Researcher · Easel Media Group
- Analyzed audience behavior and engagement data and turned it into insight reports for client stakeholders.
Education
User Experience Design Immersive · General Assembly · March – June 2022 · 480 hours
Toolkit
Methods, craft & tools
Research
Design
Tools
Off the clock
When I’m not interviewing users
Cat mom of two
Big cat lover here. Mochi and Khali run the house and teach me daily lessons in curiosity and patience.
On the court
I try to play tennis at least twice a week. It keeps my problem-solving and pacing on point.
Beach days
South Florida sunshine is my favorite place to reset.
Giving back
Someday, I'd love to use what I've learned to give back to Jamaica, my home country.