Concept · Equine data · 2026
Thoroughbase
A mobile-first virtual barn that turns a racehorse’s RFID chip into one complete, permission-aware record.
Read case studyWork
Research-led work across enterprise, web & mobile
Every project starts with the people using it. These case studies walk through how I listened, what I learned and what changed because of it.
American Express
Membership Rewards
Modernizing points redemption, history and reversal journeys for global Customer Care Professionals.
Read case study
American Express · 2022 – 2025
Intuitive Servicing Portal
Building a research practice and designing a dozen-plus servicing journeys for a global internal platform.
Read case study
Client project · 2022
Decatur Healing Arts
Bringing the in-person experience online for a community-based holistic wellness center.
Read case study
Class project · 2022
BicycleSPACE
Reinventing the wheel: turning a local bike shop’s site into an informational hub and community platform for cyclists.
Read case studyEssay
An AI Perspective
My views on AI in user research and design, where UX is headed, and how I work with engineers in an AI-forward team.
Read the essay